Terms of Service

Last Updated: 2026-08-12

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1. Who We Are / Acceptance of Terms

These Terms of Service ("Terms") are a binding agreement between you ("you," "User") and Delaena Limited Company, DBA Delaene, a Georgia LLC ("Company," "we," "us"), governing your access to and use of Pamela (the "Service"), available at pamela.delaene.xyz.

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you and the organization.

2. Eligibility

You must be at least 16 years old to use the Service. If you are located in a jurisdiction that sets a higher age of consent for data processing (some EU member states set 16; check local law), you must meet that jurisdiction's minimum age, or have verifiable parental consent. The Service is not directed at children under 13, and we do not knowingly collect data from children under 13 (see Children's Privacy in the Privacy Policy).

3. Your Account

• You're responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• You must provide accurate information and keep it current.
• Notify us immediately at support@delaene.com of any unauthorized use of your account.
• We support sign-in via email/password and OAuth (Google, GitHub, Discord). By using OAuth sign-in, you authorize us to receive the profile information those providers share per their own terms.

4. Description of Service

Pamela is a personal productivity workspace (dashboard, notes, calendar, projects, chat, and related tools). We may add, modify, or remove features at our discretion. We do not guarantee the Service will always be available, uninterrupted, or error-free (see Disclaimers, §11).

5. Your Content

• You own your content. Notes, documents, calendar entries, chat messages, and other material you create or upload ("User Content") remain yours.
• License to us. You grant us a limited, non-exclusive, worldwide license to host, store, reproduce, and display your User Content solely as necessary to operate, maintain, back up, and improve the Service. This license ends when you delete the content or close your account, except for residual copies retained per our data retention practices (see Privacy Policy) or as required by law.
• Your responsibility. You're solely responsible for your User Content and for ensuring you have the rights to store and share it through the Service, including content shared with other users via collaboration/sharing features.
• Shared/collaborative content. If you share a note, board, or workspace resource with others, you understand other members may retain access to that content even after you leave, consistent with the collaboration features you activated.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms;
• Upload content that is illegal, infringing, defamatory, or violates a third party's rights;
• Attempt to gain unauthorized access to any part of the Service, other users' accounts, or our systems;
• Reverse-engineer, decompile, or attempt to extract source code from the Service, except where applicable law grants you that right notwithstanding this restriction;
• Scrape, crawl, or use automated means to access the Service outside of any API we officially provide;
• Interfere with or disrupt the integrity or performance of the Service (e.g., overloading our infrastructure, introducing malware);
• Use the Service to build a competing product using data or access obtained through the Service.

We may suspend or terminate accounts that violate this section.

7. Intellectual Property

The Service — including its software, design, branding, and all underlying code — is owned by Delaena Limited Company (DBA Delaene) and protected by copyright, trademark, and other laws. Except for the limited right to use the Service as intended, these Terms do not grant you any rights to our intellectual property. "Pamela" and associated logos are trademarks of Delaena Limited Company (DBA Delaene) (or trademark applications, if not yet registered) — do not use them without written permission.

8. Third-Party Services

The Service relies on and integrates with third-party providers, currently including:

Your use of optional integrations (e.g., connecting Google Calendar) is subject to that provider's own terms. We are not responsible for the acts or omissions of third-party providers, though we select and monitor them consistent with our obligations in the Privacy Policy.

9. Fees

The Service is currently offered free of charge. If we introduce paid plans in the future, we will provide at least 30 days' notice before charging existing free users, and will update these Terms with full billing terms — pricing, billing cycle, refund policy, auto-renewal and cancellation terms, and price-change notice — before any paid tier launches.

10. Termination

• By you: You may delete your account at any time from Settings. Deletion is a 30-day soft-delete: your account is deactivated immediately, and data is permanently purged after 30 days unless you sign back in during that window (which cancels the deletion). You may also request a full export of your data before deleting (see Privacy Policy, "Your Rights").
• By us: We may suspend or terminate your access if you violate these Terms, pose a security risk, or if required by law. Where practical, we will provide notice and an opportunity to export your data first.
• Effect of termination: Sections that by their nature should survive termination (Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law) will survive.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. YOU USE THE SERVICE AT YOUR OWN RISK.

Nothing in this section limits any consumer protection rights that cannot be excluded under applicable law (including UK/EU consumer law, where applicable).

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Delaena Limited Company (DBA Delaene) AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) USD 100.

This limitation does not apply to liability that cannot be limited under applicable law (e.g., liability for death, personal injury, fraud, or gross negligence, where such limitation is unenforceable under EU/UK or state law).

13. Indemnification

You agree to indemnify and hold harmless Delaena Limited Company (DBA Delaene) from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your User Content, or your misuse of the Service.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict-of-laws principles.

Binding arbitration and class-action waiver. Except for claims that qualify for small-claims court, any dispute arising from these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. Arbitration will take place in Georgia, USA (or remotely, by agreement). YOU AND DELAENA LIMITED COMPANY EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. Each party will bear its own attorneys' fees unless the arbitrator awards them under applicable law.

This arbitration clause does not apply to users located in the EU/UK/EEA, for whom the mandatory consumer protections of their country of residence apply, and who may bring claims in the courts of their home jurisdiction.

15. Changes to These Terms

We may update these Terms from time to time. We'll notify you of material changes (e.g., via email or in-app notice) at least 30 days before they take effect. Continued use after changes take effect constitutes acceptance.

16. General

• Severability: If any provision is found unenforceable, the remaining provisions stay in effect.
• Entire Agreement: These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service.
• No Waiver: Our failure to enforce a provision is not a waiver of it.
• Assignment: You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

17. Contact

Questions about these Terms: support@delaene.com